Shipping policy

At prepsmarthome, we are committed to transparency and clear communication. Below you'll find everything you need to know about how shipping works for orders placed on our website. 

Order Processing Time

  • Orders are typically processed within 1-3 business days 
  • Processing time includes order verification, quality checks, and packaging 
  • Orders are not subject to be shipped or delivered on weekends or holidays.

Shipping Time & Delivery Estimates 

Because we work with multiple fulfillment partners, shipping times may vary

Estimated delivery time:

  • 7-21 business days after processing ( some items may arrive sooner, others may take slightly longer depending on product type and destination.) 

You will receive a shipping confirmation email with tracking information once your order has shipped.

  • shipping costs is included in the price. No hidden fees at checkout. 

Tracking Information

  • Tracking numbers will be provided once available.
  • Please allow 24-72 hours for tracking updates to appear
  • Tracking updates may pause while a package is in transit between facilities 

Multiple Shipments 

If you order multiple items, they may ship separately and arrive in different packages. This is normal when items are fulfilled from different locations 

Incorrect Address

Please ensure your shipping address is entered correctly at checkout 

prepsmarthome is not responsible for:

  • Orders delivered to an incorrect address provided by the customer 
  • Packages marked as delivered by the carrier 

If you notice an error, contact us immediately after placing your order.

Delays

Occasional delays may occur due to:

  • High order volume
  • Carrier issues
  • Customs or international transit delays
  • Weather or unforeseen circumstances 

We appreciate your patience and understanding in these cases.

Lost or Missing Packages

If your package appears lost or has bot arrived within the expected deliver window:

  1. Check the tracking information 
  2. Allow a few extra business days
  3. Contact us if the issue persists 

We will work with the fulfillment partner to investigate.

International shipping 

International shipping may be available for select products. Delivery times and customs processing may vary by country. 

Customers are responsible for any applicable customs fees, duties, or taxes. 

Affiliate Product Shipping

Some products featured on prepsmarthome link to third party retailers (such as Amazon)

Shipping, returns, and delivery for those products are handled directly by the retailer, not prepsmarthome. Please refer to the retailers shipping policy for those purchases. 

Contact Us

If you have any questions about shipping, please contact us through our contact page. We're happy to help.